You are deemed to place an order with us by ordering via our online checkout process.

As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email detailing the products you have ordered.

Our acceptance of an order takes place when we dispatch the order.

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email detailing the products you have ordered. Our acceptance of an order takes place when we dispatch the order.

By advertising the goods, we are under no obligation to provide them. We may refuse to accept an order:

• where goods are not available;
• where we cannot obtain authorisation for your payment;
• if there has been a pricing or product description error; or
• if you do not meet any eligibility criteria set out in our terms and conditions.

The list is not exhaustive and there may be other reasons for not accepting an order.

When Placing your order please be aware:

• Some items may not be available for dispatch at the time of order, but can be purchased to be allocated first come first served when back in Stock.

Payment has to be made at the time of order for web-based sales and no credit can be given. Customers making bulk purchases on behalf of a government or commercial organisation, under certain circumstances may be given credit; this should be arranged through Patrol Store.

Payment is taken in full at the time of the order for all phone and web based retail orders. All UK orders are dispatched Via DPD Local for priority orders and Royal Mail or DPD Local for standard orders dependent on weight.

Standard Delivery - Royal Mail Tracked 48 (2-4 Working Days) 

Express Delivery - Royal Mail Tracked 24 (1-3 Working Days) 

Priority Delivery - FedEx Next Working Day (1 Working Day) 

*Orders MUST be placed before 15:00 to be dispatched that day - Mon-Fri

*Weekday Delivery Only

• Please note we only ship to the UK, and services outside of the mainland can take longer.
• In the event of high orders, we may use DPD Local Next Working Day as well or in place of our FedEx service.
• DPD Local & FedEx may require a signature on delivery.
• If you have a registered safe place with the courier based on past deliveries with the company then they may use this as your preferred delivery method.
• DPD Next Working Day Delivery (Orders placed before 3pm Mon-Fri) - This is a weekday delivery only service and do not deliver on weekends
• Please note all orders need to be placed before 3pm online (or 2.30pm if placed by phone), Monday-Friday in order to benefit from same day dispatch. (Excludes Bank Holidays and stated closed days).
• Postage rates apply to online orders with total weights under 10kg.
• Orders to BFPO addresses will be sent Standard Royal Mail 48. Although BFPO orders will be shipped the same day, please allow additional delivery time to arrive at the final destination address.
• Please ensure that you enter a complete and accurate delivery address as PatrolStore.com cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.

Refusal to accept delivery of an order will result in a £15 deduction from the refund against the cost of goods.

If your order has been returned to sender by the courier for any reason then we will charge you a 2nd postage fee to cover this cost.

Or if a refund is requested, the original postage cost will not be refunded.

Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.

If your item is missing then please call us on 0800 999 44 11 and we can investigate this with the courier.

Please be aware that we must allow the courier time to investigate this on their end. This can take up to 48 hours or longer if over a weekend.

Please note the below postcodes are a 2 day service by DPD Local & FedEx and not next working day:

Aberdeenshire: AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56

Argyll and Bute: FK17, FK18, FK19, FK20, FK21

Guernsey: GY

Inverness: IV

Isle of Man: IM

Isle of Scilly: TR21, TR22, TR23, TR24, TR25

Isle of Wight: PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Jersey: JE

Kirkwall: KW

North Ayrshire: KA27, KA28

Northern Ireland: ALL

Outer Hebrides: HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

Paisley: PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

Perth: PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

Shetland Islands: ZE

See our Returns and Exchanges page here which will direct you on how to return your item(s).

If you're not happy with your purchase from PatrolStore, send it back within 14 days (21 days for BFPO addresses) or if faulty our items are covered by a minimum of 30 days warranty and we'll provide you with a replacement or a refund*.

Unlike other online retailers there are no handling or administration fees and no second postage charge - all you pay is the cost of returning the goods to us and we will send your replacement completely free!

** (Limited to one free exchange per item, further exchanges will require a fee equal to the original P&P charge unless the item is faulty.)

To help us deal with your return efficiently, please note the following information:

• Please ensure that returned goods are well packed to prevent damage.
• Items should be returned with their original undamaged packaging and tags must not be removed. If you do not have the original packaging, please email us at info@patrolstore.com
• Blister Packs once opened, cannot be returned. Items with damaged packaging or tags removed will be only accepted if they are faulty.
• We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us.
• Items must be returned as they were delivered - in a clean, re-sellable condition with tags still attached and no signs of use.
• All items must be tried on indoors, if an item is worn outside then the returns procedure will be invalidated and rejected.
• Please try on clothing or boots very carefully WITHOUT removing any tags or labelling as once worn they will not be eligible for a refund.

Any item returned using our prepaid label will have £5.25 deducted from their refund or exchange as we do not offer free returns. You are welcome to send back your item at your own cost but this is done at your own liability

We do NOT refund any postage costs unless the item is faulty

If an item's packaging is damaged then we will deduct a £10 re-boxing fee off of the refund

If you do not wish to use our pre-paid label service then please send your return back to the address below and include a copy of your details and order number:

PatrolStore Returns, Unit G, the Courtyard Business Centre Lonesome Lane, Reigate, Surrey, RH2 7QT

We aim to process returns as quickly as possible but please allow 10 working days for completion of the requested returns process, whether it is a refund or re delivery of a replacement or alternative product.

Please bear in mind we will not normally contact customers when processing a return unless there is a problem with instructions given on the returns form.

• If your item was delivered damaged or faulty then please email us with images at info@patrolstore.com
• Some goods are covered by the manufacturers' warranty and you are requested to comply with the manufacturers' directions pertaining to them.
• Where an item is damaged or defective please email us at info@patrolstore.com before sending anything back to arrange a warranty claim.

All items are shown inclusive of UK VAT at 20% (VAT Number 862 3170 36).

Do you have a BFPO address? Click here.

Outside Europe?

Customers who have a delivery address outside the European Union (EU) do not have to pay UK Value Added Tax (VAT) and this includes members of HM Forces at BFPO addresses outside the EU.

Personnel outside the EU will have the cost of their basket (order) recalculated at checkout with the VAT deducted.

Inside Europe?

HM Forces personnel with a delivery address outside the UK but inside the EU may also be exempt from paying VAT but only when a correctly completed and signed form 15(10) has been provided.

This form is available by clicking here.

Customers who give a BFPO delivery address in the EU will have their order processed, but it will not be despatched until the completed 15(10) has been supplied. If within 14 days the 15(10) has not been submitted, the order will be cancelled.

It is a criminal offence to make false declarations relating to your tax status.
Personnel serving on HM Ships are not VAT exempt.

There is currently a 2kg weight restriction on parcels to Iraq and Afghanistan.
Tracking and insurance for orders sent to BFPO addresses will apply only up to receipt at the UK distribution hub.

We take data protection and your privacy very seriously. Being from the police and military environments ourselves, we understand its importance.

Patrol Store is run by NSI (HQ) Ltd, part of the NSI group. The NSI Group undertakes never to pass your data on to any third party, apart from the information necessary for delivery purposes. We are registered under the Data Protection Act and maintain your details securely. Any items sent to you by Patrol Store are sent without any identification showing that the package is from a police, military or security source. The address for any returns is similarly 'sanitised'.

In return we ask that the data you supply us is both accurate and complete. If it is not, or we reasonably suspect it is not, we reserve the right not to fulfil orders placed.
We do not store credit card details nor do we share customer details with any 3rd parties.

If you have any queries regarding data protection or your privacy, please feel free to Contact Us at info@patrolstore.com

We accept all major credit cards.
Please note that for security purposes, we have the right to request items will only be delivered to the registered cardholder's address.

The only exception to this rule is if you can supply a Police, BFPO and certain Military addresses for delivery.

Make your purchases on-line in the normal way and choose the 'cheque via post' option. Please make cheques payable to "Patrol Store" and send them together with a covering letter stating what items you wish to order, including your order number (written clearly on the back of your cheque) that can be found on your confirmation email to:

Patrol Store
Unit G
The Courtyard Business Centre
Lonesome Lane
Reigate
Surrey
RH2 7QT

Goods will only be dispatched once cheques have cleared our account. Please send cheques by registered mail only.

We are able to accept PayPal as an alternative to credit cards.

Through PayPal you can pay in full, with PayPal credit or with PayPal's Pay In 3.

Please send payment to:

Account name: Patrol Store
Bank: Barclays Bank
Sort Code: 20-23-97
Account number: 83076342

If BACS payment is made, please send BACS advice to accounts@patrolstore.com

Please quote your order number as the reference.

We can accept orders over the telephone with a valid credit/debit card.

Please call 0800 999 4411.

Please note that the office is manned Monday to Friday, 9am-5pm.

Payment must clear before your order can be dispatched.

At PatrolStore.com, we always strive to give you the best prices we can, so if you find any of the items listed on PatrolStore cheaper on any other UK based retail website we will match that price and give you free delivery.

In order to submit a success price promise, please ensure the other item complies with our terms:

• UK retailers only
• No submissions from discounted websites, Amazon or Ebay or auction sites, second hand goods, private ads and classified listings.
• There must be no current promotions, discounts or sales running on either website
• The size required must be in stock on both websites

If your price promise is successful then we will honour Free standard delivery to UK Mainland addresses only, excluding Highlands of Scotland, British Isles and Northern Ireland.

PatrolStore.com reserves the right to withdraw the Price Promise at any time.

To submit a price promise, please email us at info@patrolstore.com with the link to the website you want us to match. Please confirm the size you want and we will investigate this based on our terms laid out above and let you know if this is approved or declined.

Please note that certain items such as knives, can only be supplied to persons over the age of 18.

This is to comply with current UK Law on such items. It is your responsibility to check that any item you order is legal within your jurisdiction.

Patrol Store WILL make checks it deems necessary to ensure UK Laws are not contravened. Products containing a blade or Police marked items will not be dispatched until proof of age or occupation have been gathered.

We can accept no responsibility for any loss due to seizure of goods by authorities.

Weapon sights are not regarded as part of a firearm as directed by The Firearms Act 1968 and therefore there is no restriction in their supply.

English Export Law
Patrol Store's obligations are subject to the export administration and control laws and regulations of England. The purchaser has to fully comply with such laws and regulations in the export, resale, or disposition of products.

Any orders accepted by Patrol Store from a purchaser based outside England are with the understanding that the ultimate destination of the products is the country indicated therein. Diversion of the products to any other destination contrary to English law is prohibited. Accordingly, if the foregoing understanding is incorrect, or if the purchaser intends to divert the products to any other destination, the purchaser shall immediately inform Patrol Store of the correct ultimate destination.

Licence

1. You are permitted to print and download extracts from PatrolStore.com for your own use on the following basis:
   (a) no documents or related graphics on PatrolStore.com are modified in any way
   (b) no graphics on PatrolStore.com are used separately from accompanying text; and
   (c) any of our copyright and trade mark notices and this permission notice appear in all copies.
2. Unless otherwise stated, the copyright and other intellectual property rights in all material on PatrolStore.com (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from PatrolStore.com other than in accordance with clause 1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use PatrolStore.com automatically terminates and you must immediately destroy any downloaded or printed extracts from PatrolStore.com.
3. Subject to clause 1, no part of PatrolStore.com may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
4. Any rights not expressly granted in these terms are reserved.

Website Access
Whilst we make every effort to ensure that PatrolStore.com is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to PatrolStore.com may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Disclaimer
Whilst we endeavour to ensure that the information on PatrolStore.com is correct, we cannot guarantee the accuracy and completeness of the products on this website. We may make changes to the products shown on this site, or to the products and prices described in it, at any time without notice.
The products shown on PatrolStore.com are listed "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to PatrolStore.com.

Liability

1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
2. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

If you're buying a new electrical item, we will recycle your old one for free - please call 0800 999 4411 opt 1 to discuss

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

Under the Waste Battery Regulations, NSI (HQ) Ltd are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (PLEASE DO NOT POST) please call 0800 999 4411 opt 1 to discuss.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

We proudly stand behind the quality of our products and offer a basic 12-month warranty period from the date of purchase. However, it's important to note that some goods may be covered by the manufacturers' warranty, and in such cases, you are kindly requested to comply with the manufacturers' directions.

Please be aware that suppliers' warranty periods may vary and may differ from the stated 12 months. We encourage you to check the specific warranty terms associated with each product.

See our warranty page here

It's crucial to highlight that the warranty, including resolution options, is at the supplier's discretion. This means that decisions regarding warranty claims are made by the supplier, taking into account the nature of the issue and the circumstances surrounding it.

The warranty does not cover:

• Normal Wear and Tear: The expected deterioration that occurs with regular use over time, including but not limited to scuffing, fading, or minor cosmetic wear.
  
• Misuse or Abuse:
  Boots: Any use of boots in extreme conditions, improper cleaning, exposure to harsh chemicals, or use in activities beyond their intended purpose.
  Clothing and Accessories: Any alterations, modifications, or uses inconsistent with the product's design, such as cutting, stitching, or excessive stretching.
  
• Extended Use:
  Boots: Products that have exceeded their expected lifespan based on normal usage.
  Clothing and Accessories: Items that have been used extensively beyond their typical lifespan.
  
• Neglect:
  Boots: Lack of proper cleaning, conditioning, or storage leading to deterioration (for example, putting boots near radiators) 
  Clothing and Accessories: Failure to follow care instructions provided with the product.
  
• Improper Maintenance:
  Boots: Failure to maintain proper waterproofing or conditioning as recommended by the manufacturer. 
  Accessories: Neglecting proper care for items such as torches, belts, handcuffs, and pouches etc
  
• Accidental Damage: Damages resulting from accidents, impacts, or external forces not attributed to manufacturing defects.
  
• Failure to Follow Instructions: Any damages resulting from not following the provided care and use instructions, including those of manufacturers for specific items.
  
• Environmental Factors: Damage caused by exposure to extreme weather conditions, natural disasters, or any environmental factors beyond the control of the manufacturer.

In the event of a warranty claim, the resolution may include one of the following options:

•  Refund: Receive a refund for the purchase amount.
•  Replacement: Obtain a replacement product
•  Store Credit: Receive credit to be used towards future purchases.

Please follow the instructions outlined in our Returns and Warranty Claims Process to initiate a warranty claim. We aim to address and resolve warranty claims promptly and fairly.

If you have received a replacement for a warranty claim then please note your warranty period does not reset and will still be 12 months from the original purchase date.

For goods covered by the manufacturers' warranty, we recommend referring to the accompanying documentation for specific instructions and contact details.

If you have any questions or need further assistance regarding our warranty policy, please contact our customer support team at info@patrolstore.com

1. Take clear and focussed images of the defect (if applicable: product label, sole unit, entire product)
2. Send these images in to info@patrolstore.com and include your order number. If your order number is not available then please confirm your full name and address in the email.
3. Our customer service team will review these images and get back to you on the warranty claim process. 
4. We will always need to contact our suppliers with warranty claims and these can take up to 10-14 days to be resolved. In exception to cases when the item is requested to be returned to the supplier, these estimations can take longer
5. Items may be requested to be returned to us or the supplier and we are not held liable or responsible to replace the product prior to the suppliers outcome.
6. Actions for the warranty claim will be informed/actioned from the suppliers outcome and this may result in rejection in some cases.