To quickly track your order all you need is your order number and the email address you used at checkout.

Your order number will be in your confirmation email, once you have these you can TRACK YOUR ORDER HERE and follow the prompts.

If you have not received your order within the specified time stated on the delivery method you chose then please check the product page as this item might be out of stock and your order could be a pre order.

If the item is showing as available then please contact us so we can look into this further for you.

There are two possibilities: 

1. Either the item you didn't receive is out of stock and you have placed a pre order for this which will be dispatched as soon as the stock comes in. 
2. Or if the item is showing as in stock on the website then this may have been a packing error and so we ask you to contact our customer service team via the contact us button at the top of this page - if you let us know your order number and the missing items we can look into what has happened and rectify it for you.

If you have entered the wrong delivery address then we will need to know within the hour to try and amend this for you but if the order was placed between 2-3pm then this cannot be guaranteed as it is too close to our collection time.

If you need to cancel or amend your order then you may be able to do so within the hour of placing it as long as this is before 2pm.

This is because our courier collections come at 3pm and we cannot guarantee that we will see your cancellation/amendment request before this time.

If you have placed an order over the weekend then we may take a little longer to look into this for you.

Our phone lines and inbox are always very busy and we only operate from a small team meaning this could take a little longer to get back to your query.

Sometimes our emails to you can end up in your junk inbox so we advise you to check in there first before contacting us again.

We’ve got you covered! We accept the following payment methods:

• Visa
• Visa Debit
• Credit/Debit Cards
• Paypal
• Cheque
• BACS
• Phone Orders

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Confirmation emails can sometimes take up to an hour to come through especially in busier periods and they can also end up in your junk folder. If you still do not have one then feel free to contact our customer services for a manual copy at info@patrolstore.com

If you do not need or want your order anymore and wish to cancel then you will need to let us know ASAP. Our latest dispatching times are at 15:00 and so any cancellation requests should be submitted by email at info@patrolstore.om before 13:00 to ensure our team have time to action the cancellation.

This is because our warehouse team would have already picked and packed this order for you and so we need to check if we can pull your order from the courier cage.

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:

• Your name
• Your order number
• Product name & code (this can be found on your order confirmation email)
• Picture of the fault / incorrect

info@patrolstore.com

Standard Delivery
Royal Mail Tracked 48
(2-4 Working Days) 

• Order Value up To £15 - £3.49
• Order Value Over £15 - £6.99

Express Delivery
Royal Mail Tracked 24
(1-3 Working Days) 

• Order Value up To £15 - £5.99
• Order Value Over £15 - £7.99

Priority Delivery
FedEx Next Working Day
(1 Working Day) 

• Order Value up To £15 - £8.99
• Order Value Over £15 - £8.99

*Orders MUST be placed before 15:00 to be dispatched that day - Mon - Fri

*Weekday Delivery Only

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.

You may have also ordered more of an item then we have available and so we may have put the other items on a pre order if we know the stock is due in soon.

If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days at info@patrolstore.com

If you are coming to collect your order then we do ask you contact us to confirm a time so we can ensure there is someone here and so we can get your items ready.

We do deliver to BFPO addresses. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field.

If you receive a Product that is incorrect or damaged, please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.

When you first contact us please include the following information by way of a report of the fault:

• Your name.
• Order number.
• Date of purchase.
• Date of discovery of the fault.
• Product name and code.
• Picture and/or video of the fault.
• Description of the fault.

(The product name and code can be found on your order confirmation email).

If you believe there is an item missing from your order please contact us within 14 days of receiving your order, otherwise your order will be deemed accepted.

If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.

Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.

If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.

If we do not accept that the Product is faulty, we shall inform you of our decision.

Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.

Any decision by us does not affect any other consumer rights you may have under law.

UK returns are charged at £5.25 when using our pre-paid labels generated through the returns portal.

If you do not use the returns portal in accordance with our instructions, then you will be responsible for the cost of returning Products to us, using your chosen alternative returns method.

Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them.

If you use the returns portal, the process for returns is as follows:

1. Repack your Products.
2. Login to our returns portal here. You will need your order number and email/last 4 digits of your phone number.
3. Select your preferred return option (Print returns label at home or in store options).
4. Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! + Put your details inside the parcel too
5. Keep an eye on your return tracking. You'll get an email once we receive your returned Product.

You are more than welcome to return your item if you are within 14 days from the date of delivery for an exchange or refund depending if you are unhappy with your purchase.

Please see our Returns & Exchanges Page Here

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed.

On receiving your return the next step is for us to check the Product(s). Once our checks are complete, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:

• If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Product from you and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer);
• If you have requested an exchange then we will process this for you and send you the invoice to pay for the return fee (if used) and any additional charges if the product is more then you're original.

Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Yes, you can exchange your item! Simply ensure you request an exchange through the returns portal and write the product and size if needed in the selection box.

Every order is limited to 1 free exchange which means we will send this out for you for free but you are still liable for the cost of return.

At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again.

Our customer service team can resend the email to you if you're not recieving this.

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

No Problem! Our email is info@patrolstore.com or you can use the contact form on our Contact Page here.