Delivery Services & Costs

• Please note we only ship to the UK, and services outside of the mainland can take longer.
• In the event of high orders, we may use DPD Local Next Working Day as well or in place of our FedEx service.
• DPD Local & FedEx may require a signature on delivery.
• If you have a registered safe place with the courier based on past deliveries with the company then they may use this as your preferred delivery method.
• DPD Next Working Day Delivery (Orders placed before 3pm Mon-Fri) - This is a weekday delivery only service and do not deliver on weekends
• Please note all orders need to be placed before 3pm online (or 2.30pm if placed by phone), Monday-Friday in order to benefit from same day dispatch. (Excludes Bank Holidays and stated closed days).
• Postage rates apply to online orders with total weights under 10kg.
• Orders to BFPO addresses will be sent Standard Royal Mail 48. Although BFPO orders will be shipped the same day, please allow additional delivery time to arrive at the final destination address.
• Please ensure that you enter a complete and accurate delivery address as PatrolStore.com cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.

Refusal to accept delivery of an order will result in a £15 deduction from the refund against the cost of goods.

If your order has been returned to sender by the courier for any reason then we will charge you a 2nd postage fee to cover this cost.

Or if a refund is requested, the original postage cost will not be refunded.

Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.

If your item is missing then please call us on 0800 999 44 11 and we can investigate this with the courier.

Please be aware that we must allow the courier time to investigate this on their end. This can take up to 48 hours or longer if over a weekend.

Please note the below postcodes are a 2 day service by DPD Local & FedEx and not next working day:

Aberdeenshire: AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56

Argyll and Bute: FK17, FK18, FK19, FK20, FK21

Guernsey: GY

Inverness: IV

Isle of Man: IM

Isle of Scilly: TR21, TR22, TR23, TR24, TR25

Isle of Wight: PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Jersey: JE

Kirkwall: KW

North Ayrshire: KA27, KA28

Northern Ireland: ALL

Outer Hebrides: HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

Paisley: PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

Perth: PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

Shetland Islands: ZE