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Return and Refund Policy

If you're not happy with your purchase from PatrolStore, send it back within 14 days (21 days for BFPO addresses) or if faulty our items are covered by a minimum of 30 days warranty and we'll provide you with a replacement or a refund*.

Unlike other online retailers there are no handling or administration fees and no second postage charge - all you pay is the cost of returning the goods to us and we will send your replacement completely free!

** (Limited to one free exchange per item, further exchanges will require a fee equal to the original P&P charge unless the item is faulty.)

See our Returns and Exchanges page here which will direct you on how to return your item(s).

Return T&C's

To help us deal with your return efficiently, please note the following information:

  • Please ensure that returned goods are well packed to prevent damage.
  • Items should be returned with their original undamaged packaging and tags must not be removed. If you do not have the original packaging, please email us at
  • Blister Packs once opened, cannot be returned. Items with damaged packaging or tags removed will be only accepted if they are faulty.
  • We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us.
  • Items must be returned as they were delivered - in a clean, re-sellable condition with tags still attached and no signs of use.
  • All items must be tried on indoors, if an item is worn outside then the returns procedure will be invalidated and rejected.
  • Please try on clothing or boots very carefully WITHOUT removing any tags or labelling as once worn they will not be eligible for a refund.

Return Labels

Any item returned using our prepaid label will have £5.25 deducted from their refund or exchange as we do not offer free returns. You are welcome to send back your item at your own cost but this is done at your own liability

We do NOT refund any postage costs unless the item is faulty

If an item's packaging is damaged then we will deduct a £10 re-boxing fee off of the refund

If you do not wish to use our pre-paid label service then please send your return back to the address below and include a copy of your details and order number:

PatrolStore Returns, Unit G, the Courtyard Business Centre Lonesome Lane, Reigate, Surrey, RH2 7QT

Refund Times

We aim to process returns as quickly as possible but please allow 10 working days for completion of the requested returns process, whether it is a refund or re delivery of a replacement or alternative product.

Please bear in mind we will not normally contact customers when processing a return unless there is a problem with instructions given on the returns form.

Faulty / Damaged Item(s)

If your item was delivered damaged or faulty then please email us with images at

Some goods are covered by the manufacturers' warranty and you are requested to comply with the manufacturers' directions pertaining to them.

Where an item is damaged or defective please email us at before sending anything back to arrange a warranty claim.