Shipping policy
Shipping Policy
Postal Rates:
Standard Delivery
Royal Mail Tracked 48
(2-4 Working Days)
Order Value up To £15 - £3.49
Order Value Over £15 - £6.99
Order Value Over £99 - FREE
Express Delivery
Royal Mail Tracked 24
(1-3 Working Days)
Order Value up To £15 - £5.99
Order Value Over £15 - £7.99
Priority Delivery
FedEx Next Working Day
(1 Working Day)
Order Value up To £15 - £8.99
Order Value Over £15 - £8.99
*Orders MUST be placed before 15:00 to be dispatched that day - Mon - Fri
*Weekday Delivery Only
- Please note we only ship the UK Mainland
- Fed Ex Next Working Day Delivery (Orders placed before 3pm Mon-Fri) - This is a weekday delivery only service and do not deliver on weekends
- Please note all orders need to be placed before 3pm online (or 2.30pm if placed by phone), Monday-Friday in order to benefit from same day dispatch. (Excludes Bank Holidays and stated closed days).
- Postage rates apply to online orders with total weights under 10kg.
- Orders to BFPO addresses will be sent Standard Royal Mail 48. Although BFPO orders will be shipped the same day, please allow additional delivery time to arrive at the final destination address.
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Please note the below postcodes are a 2 day service by Fed Ex Local not next working day:
- Aberdeenshire AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
- Argyll and Bute FK17, FK18, FK19, FK20, FK21
- Guernsey GY
- Inverness postcode area IV
- Isle of Man IM
- Isle of Scilly TR21, TR22, TR23, TR24, TR25
- Isle of Wight PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
- Jersey JE
- Kirkwall postcode area KW
- North Ayrshire KA27, KA28
- Outer Hebrides HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
- Paisley postcode area PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88
- Perth postcode area PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50
- Shetland Islands ZE
OTHER POSTAGE T&CS
- Refusal to accept delivery of an order will result in a £15 deduction from the refund against the cost of goods.
- If you need your order re-consigned to a new address, (excluding a neighbours) after dispatch a £10 surcharge may be applied to cover the courier fees.
- If you are unable to receive a delivery and the goods are returned to us, a second postage equal to the original will be required to re-dispatch the goods, or if a refund is requested, a £15 deduction will be applied.
- Please ensure that you enter a complete and accurate delivery address as PatrolStore.com cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.
- 'Standard Delivery' and 'Express Delivery' are not signed-for services and are not considered lost until 15 working days have passed from the date of dispatch. Once 15 working days have expired we will provide a replacement via a courier or special delivery service. We regret that we cannot refund such items that are lost, or send replacements before the 15 working day period. Please choose 'Priority' delivery if you require items urgently.
- Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.
- Please call to discuss deliveries weighing more than 10Kg : 01892 662 280