(Royal Mail 'Tracked 48'. 2 to 3 working days)
(Royal Mail 'Tracked 24'. 1 to 2 working days)
(DPD - next working day courier). Orders placed by 3pm
1. Refusal to accept delivery of an order will result in a £15 deduction from the refund against the cost of goods.
2. If you need your order re-consigned to a new address, (excluding a neighbours) after dispatch a £10 surcharge may be applied to cover the courier fees.
3. If you are unable to receive a delivery and the goods are returned to us, a second postage equal to the original will be required to re-dispatch the goods, or if a refund is requested, a £15 deduction will be applied.
4. Please ensure that you enter a complete and accurate delivery address as PatrolStore.com cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.
5. 'Standard Delivery' and 'Express Delivery' are not signed-for services and are not considered lost until 15 working days have passed from the date of dispatch. Once 15 working days have expired we will provide a replacement via a courier or special delivery service. We regret that we cannot refund such items that are lost, or send replacements before the 15 working day period. Please choose 'Priority' delivery if you require items urgently.
6. Postcodes for Highlands and Islands of Scotland, N Ireland, Isle of Man & Isles of Scilly, Channel Islands and Isle of Wight are: FK17-99, G83, KW1-14, IV, HS, KA27-28, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE, AB51
7. Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.
8. Please call to discuss deliveries weighing more than 10Kg : 0800 999 4411
At PatrolStore.com, we always strive to give you the best prices we can, so if you find any of the items listed on PatrolStore cheaper on any other UK based retail website* we will match that price and give you free delivery.**
To submit a price promise you can either email us a link to the relevant webpage at firstname.lastname@example.org including your name and a contact telephone number, or you can give us a call on 0800 999 4411 and speak to one of our customer services team.
*Offer applies to retailers shipping new goods, currently in stock, from within the UK Mainland only, excluding auction sites, second hand goods, private ads and classified listings. Amazon is also excluded.
**Free standard delivery to UK Mainland addresses only, excluding Highlands of Scotland, British Isles and Northern Ireland.
PatrolStore.com reserves the right to withdraw the Price Promise at any time.